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RENTAL POLICY

METHODS OF PAYMENT

We accept major credit cards: Visa, MasterCard, and American Express. No personal checks accepted. A 50% deposit is due at the time of rental reservation. Final count and payment in full are due no later than two weeks prior to event date. Final payment must be made with a valid credit card which will be held as security deposit on all rentals. Once the order is placed, the client is authorizing Chaircover Express to charge the client's credit card immediately for the owed amount. This means we will charge your credit card before receiving your signed contract back in our office.

ORDER CANCELLATIONS

The client may cancel the order at anytime for any reason FROM THE DATE OF THE ORDER UP TO TEN (10) BUSINESS DAYS BEFORE THE EVENT DATE. HOWEVEVER, Chaircover Express Inc. shall be entitled to retain a $50 processing fee. The remaining deposit amount shall be refunded. Cancellation of the client's order with less than 10 days remaining to event date will result in forfeiture of the entire 50% deposit made at the time of reservation. In the event of postponement, the deposit, minus any non-transferable out-of-pocket expenditures incurred at the time notice of postponement is received shall be applied to the rescheduled event, provided that the event is rescheduled to a date within 180 days from the date on which the event was originally scheduled, and provided that the date is available and approved by Chaircover Express Inc. Notice of cancellation, or postponement must be made in writing.

LOST OR DAMAGED & REPLACEMENT COST

All chair covers & sashes must be returned in the same quantity and condition that the renter received them in, which means no tears, rips, stains, or holes. Full replacement cost will apply to any chair cover or sash that Chaircover Express deems unsuitable or missing upon return of the order. Sashes must be untied when returned. Failure to do so will result in a fee of $.25 per tied sash. Chair covers will be charged a replacement fee of $10.00 each, sashes will be charged a replacement fee of $3.00 each. Replacement costs will be the responsibility of the client. As a result of any lost merchandise, the client forfeits their right to any refunds or reimbursements. The client will also be billed for any excessive cleaning that is needed upon return of the rental items. The decision for replacement , repair costs, cleaning fees is at the discretion of Chaircover Express. Replacement costs will be charged to client ,s credit card.

LATE RETURN FEES

Because our company rents chair covers to other customers, it is vital that the order be postmarked the next business day after the event and received in our warehouse no later than the specified date on this agreement. Chaircover Express needs enough time for the customer,s order to be returned, laundered, and sent out to the next renter. A late return fee equal to fifteen percent (15%) of the client,s total rental order will be charged each day that the client,s rental is late. After five days late, client will be charged at full replacement cost regardless if rental items are returned to Chaircover Express after such time. Late fees or replacement cost will be charged to client,s credit card. Please use the label that Chaircover Express provides for your return as we use it to track the return of your order! If you must use a non-Chaircover Express return label for any reason, please call us with the new tracking number and pickup number that was given to you by the new shipper. If our receiving department is unable to confirm the return of your order, you will be billed for replacement charges.

SET UP

When a set up is requested at an event, Chaircover Express is responsible for delivering and picking up the chair covers. Because we arrive to do the set up 2-3 hours before the event begins, the client is not required to be present to sign for the delivery or the pickup. Client agrees to waive this right when placing an order. Please call us to make this request. Additional charges may apply. Depending on the quantity of the order, we request a 2-3 hour window before the event begins to allow enough time to complete the set up. Chaircover Express will disassemble and pick up the chair covers after the event time ends.

SHIPPING

We will provide you with an estimated shipping cost at the time of your order. Final shipping cost will be communicated to you when we receive your final count, two weeks prior to your event date. Shipping and handling is an additional cost to the order. If shipping fee is more than the estimated amount shown on the rental invoice, it will be charged to client,s credit card prior to shipping the rental order. The chair covers are shipped via UPS or FedEx. Chaircover Express can also ship the rentals directly to the banquet hall or facility where the event will take place. The chair covers will be cleaned, pressed, and packed tightly to avoid wrinkles. Orders are tracked to verify a timely delivery as well as checked for careful handling once they have left the warehouse. Chaircover Express makes every effort to fill the order accurately. However, the client is responsible for counting and inspecting the order after having received it.

The client has 10 hours to call Chaircover Express, at the location where order was placed, to file any discrepancies with the number, style, material, color, and/or any damages. At that point, we will investigate the validity of the claim. Action will be taken to correct the discrepancies on a case-by-case basis. If the client does not call us within 10 hours after the order is received, Chaircover Express has the right to assume that the order was correct and received by the client in a timely fashion and will not allow for the client to file discrepancies, dispute, or refund, at a later time.

RETURN OF RENTAL ITEMS

Chaircover Express provides "Return Labels " in one of the boxes sent, it is the client'ss responsibility to contact UPS or FedEx for a pick up (1-800-PICK-UPS; 1-800-GO-FEDEX). The client is also responsible for boxing up the order for return shipment. It is the client 's decision to return the items in the box that they arrived in, if the box is still in good condition, or provide a box of their own to return the order. Chaircover Express will not reimburse customers for labels purchased elsewhere. Folding or laundering chair covers is unnecessary. However, the rented items must be dry and free of food debris prior to boxing. Any chair cover packed damp is subject to mildew, which could incur replacement fees. It is imperative that the order be postmarked the next business day after the event, or late return fees will apply.

REFUNDS

The amounts on the proposal are based on the total order as outlined. Any changes, additions or deletions of individual line items may affect the total cost of the event. Chaircover Express will refund client for excess charges only when the following takes place: 1) after all final changes have been made to the order, preferably 2 weeks prior to the event, 2) after the final payment has been received, and 3) the final invoice reflects a credit due to client'ss changes to the line items. All prices listed are valid for 30 days from the date of proposal. If for any reason a refund has been approved, Chaircover Express will submit it within 30 days. No refunds will be given for late fees or replacement cost for any reason. Chaircover Express will use its discretion in regards to refunds concerning used products.

DISCLAIMER OF WARRANTIES

CHAIRCOVER EXPRESS DISCLAIMS ALL WARRANTIES IN CONNECTION WITH THE EQUIPMENT, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION DESCRIPTION, QUALITY, DESIGN, PERFORMANCE, SPECIFICATIONS, CONDITION, MERCHANTABILITY, AND FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY SET FORTH IN THIS CONTRACT. Chaircover Express further disclaims any liability for loss, damage, or injury to lessee or third parties as a result of any defects, latent or otherwise, in the equipment whether arising from Chaircover Express, negligence or application of the laws or strict liability. The products/equipment covered in this contract have been leased/rented by the client "AS IS" AND "WITH ALL FAULTS", and client (lessee) acknowledges that no warranties or merchantability or fitness for any particular purpose are to be implied in this transaction. If the product becomes unsafe or in disrepair during the term of this contract, client (lessee) agrees to discontinue use and notify Chaircover Express immediately. Chaircover Express will then attempt to replace product with similar product within reasonable time if similar product is available at the time Chaircover Express received notice of said condition. Chaircover Express will not be held responsible for any color variations due to the manufactures dilates in fabric or style of rental products. Chaircover Express will not be held responsible for any colors and fabrics that do not match properly.

ATTORNEY FEES

In the event either party files any legal action or suit to compel the perfermance of any part of this Contract, or to seek an interpretation of any Contract terms, the prevailing party shall be entitled. In addition to costs to reasonable attorney fees as determined by a court of competent jurisdiction

INDEMNITY

The client (lessee) shall indemnify Chaircover Express against and hold Chaircover Express harmless against any and all claims, actions, suits, proceedings, costs, expenses, damages and liabilities, including reasonable attorney ' s fees and costs, arising out of, connected with, or resulting from the Contract and/or the client ' s use of the rental products. Including without limitation the manufacturer, selection, delivery, possession, use, operation, injury or return of the rental products.

MISCELLANEOUS PROVISIONS

Damages: Chaircover Express is not responsible for any incidental or consequential damages caused by delays beyond Chaircover Express' control and no refunds will be given due to but not limited to delivery delays or errors made by the courier/delivery service. Entire agreement/Modification: This contract contains the entire agreement between Chaircover Express (lesser) and the client (lessee). No modifications of this contract shall be effective unless in writing and signed by both parties and witnessed. Weather Conditions: Chaircover Express is not responsible for acts of God. No refunds are given due to inclement or hazardous weather conditions or unused products. The terms of this contract between client and Chaircover Express remain valid and in effect for all changes (i.e. addition, deletion, or any changes to the order).



WHOLESALE POLICY

SHIPPING

We will provide you with estimated shipping costs at the time of your order. Should there be a change in the quantity of your order, the final shipping cost will be communicated to you prior to shipment. The products are shipped via UPS and a tracking number will be provided to you for tracking purposes. We also track the shipment at our end to ensure careful handling and timeliness.

If we have the items you ordered in stock, we will ship them to you during the next business day. For items out of stock or of custom design, please allow 4 to 5 weeks for shipment. We make every effort to fill your order accurately. However, you are responsible for counting your order upon receipt and notifying us within 24 hours of any discrepancies. Also, please be advised that because your order is a wholesale purchase, it is shipped directly from our manufacturing facility, and therefore the items will not be pressed (as they are for our rental customers).

METHODS OF PAYMENT

We accept major credit cards (Visa, Mastercard, and American Express). If you need to arrange for a different type of payment, please call us directly and speak to a Wholesale Customer Service Representative. Full payment is due once you have placed your order.

CANCELLATIONS & RETURNS

We ask for the courtesy of notifying us within 24 hours after placing your wholesale order, or two business days before your scheduled ship date, should you wish to cancel it. A processing fee of $35.00 will be charged for all cancellations.

If you are not satisfied with your purchase for any reason, you may return it to us in the same unused and clean condition that it was when shipped to you. We must receive the returns within ten business days from the date of your original receival date.

PLACING AN ORDER

For wholesale purchases of chair covers or sashes that fit the type of chairs you see on our website, we usually have a quantity immediately available for shipment. If you would like to order a custom designed product, please go to our Custom Designed Orders section below for further information. For normal purchases, you may call us at one of our Chaircover Express offices to speak directly with a Wholesale Customer Service Representative, who can take your order right over the phone. If placing an order online, one of our Customer Service Representatives will contact you via telephone to confirm your order.

CUSTOM DESIGNED ORDERS

At Chaircover Express, besides offering current available chair covers and sashes for rental and wholesale, we specialize in custom designed products. So if you have a special request for the customization of a chair cover or sash, please contact our design team at Chaircover Express for assistance. In the meantime, please read below for a quick guide on how our design process works.

First, we are able to create any chair cover from an image or picture and measurements that you send us. With the information provided, our design team creates a prototype of the new chaircover or sash, which is sent to you to try on your chair. Because of our skillful tailoring, we are confident that our custom designed products will fit quite perfectly. If you are happy with the prototype, then you should return it to us so that we can manufacture the quantity you desire.

Once you have approved the prototype, please allow at least 4 to 5 weeks for the shipment of your custom designed products. We try our very best to meet your timing requests. There is a $40.00 charge for a prototype order. Also, Chaircover Express cannot accept returns or refunds for custom designed products after they have been shipped. We appologize for any inconvenience this may cause.





LOS ANGELES GRAND RAPIDS DETROIT MADISON UNITED KINGDOM

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